We are deeply saddened to share that Telecare’s Inland Empire Coordinated Care (TIE-CC) program in San Bernardino closed on Friday, August 6.

Telecare has operated TIE-CC since 2013 and has been a valued and respected community partner for those eight years. Unfortunately, referral volume continued to be a challenge despite the hard work and efforts from the program staff. The low census, combined with the ongoing financial challenges in the region, made it impossible for the program to continue.

We want to emphasize that the staff’s work at TIE-CC was invaluable. They were excellent, flexible partners within the local system of care, always ready and willing to do whatever it takes to meet the needs of the people we serve, as well as supporting the other community programs and partners. Staff at TIE-CC helped so many people suffering through acute crisis avoid unnecessary hospitalizations and get back to their lives.

As we say goodbye to this program, we want to acknowledge and thank staff for all of the tremendous work they did throughout the years. They provided support to so many individuals who needed care in a difficult time. They were there to listen and encourage, as well as deliver excellent clinical care and useful tools to help clients continue their recovery journeys. We are thrilled that many of these staff will continue with Telecare in other programs.